SEPTEMBER 2025
The Essential
At a Glance
A word from our Executive
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Team News
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What's Coming
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A word from Amy Ferguson
Hi! I’m thrilled to step into a new role leading Business Development for Group Benefits and Retirement Savings. I’m surrounded by an experienced team, and our focus is on strengthening our partnerships and delivering the integrated solutions that support you and the plan members.
In this issue of The Essential, you’ll find timely updates, practical insights, and new features designed to support you and the plan members. Whether you're exploring how digital engagement drives better outcomes or turning savings into retirement income, we’ve packed this edition with tools to help you stay informed.
Thank you for your continued partnership— please feel free to share The Essential with your colleagues so they can subscribe and benefit too.
Amy Ferguson
Vice-President, Business Development, Group Benefits and Retirement Savings
Did you know?
Digital engagement drives stronger outcomes1
Plan members who are digitally active contribute, on average, $4,000 more per year than those who are not.
Among our digital tools, On Target Retirement® is a great example of digitalization encouraging contributions! When using this tool, plan members contribute an average of $2,000 more per year.
Online enrolment is a pivotal moment for digital engagement. Plan members who enrol online are 30% more likely to remain digitally active 24 months later, compared to those who enrol using paper forms. This early digital interaction significantly increases the likelihood of ongoing engagement with our digital tools and resources.
The transfer-in process: A smart growth strategy2
Since its launch in January 2024, this process has facilitated over 5,000 transfers, totalling $123.5M in assets.
The digital transfer-in process allows plan members to seamlessly move assets from another financial institution to their Group Retirement Savings account.
This streamlined approach reduces the risk of errors associated with paper forms and gives plan members the ability to track the progress of their transfer in real time.
References
1. Based on a study using data covering the period from June 6, 2023 to April 30, 2024.
2. Using data collected by the Customer Relations Centre between January 1, 2024 and May 31, 2025.