Solutions to real life challenges
Meet Sarah
Sarah is a natural caregiver to her ill father. She is feeling burnt out and is looking for solutions. Sarah checks the Health is Cool 360° platform and starts looking around the Mental Health section. She answers the online assessment questions and realizes that her mental health is declining and that her alcohol consumption is high. She discovers a number of resources available to her and checks out the Health PACT patient support program.
During her sessions with a health coach nurse, Sarah talks about the challenges she’s facing as a caregiver and identifies the sources of her stress. Together, they come up with strategies Sarah can use to get support and improve her lifestyle habits.
Results:
- Sarah was able to access volunteer services to help her father get to and from various appointments.
- She benefited from weekly support from a nurse through the public health network.
- She reduced her alcohol consumption and increased her physical activity.
- Her mood improved and she experienced less chronic fatigue.
Meet Max
Max and his girlfriend want to grow their family, but they’re experiencing fertility challenges. This makes them feel worried and isolated.
Max and his girlfriend log in to the Health is Cool 360° platform and visit the Women’s health section. They find information on potential causes, the diagnostic process and available resources. An online self-assessment helps them identify potential factors, and they decide to try using the health navigation services over the phone.
They speak with a health coach nurse about their situation and, after doing some research, the nurse emails them their personalized toolkit.
Results:
- Max and his girlfriend were given clear information and got to discuss the public and private options available to them.
- They were able to schedule an appointment at a fertility clinic.
- They got details about potential treatments and approaches.
- They made an appointment with a couple’s counsellor who specializes in mental health struggles tied to fertility issues.
- They felt in control and hopeful.
Desjardins Insurance refers to Desjardins Financial Security Life Assurance Company.