Personalized support
Personalized support over the phone
Among the many resources available via the Health is Cool 360° platform, we have two phone lines you can call for personalized support.
Health Navigation
Can’t find what you’re looking for on the platform? This free service will help guide your research.
Our Health Information Specialists can help you navigate Canada’s healthcare system. Whether you’re looking to connect with a healthcare professional or need help finding local resources, our specialists will do the research needed and prepare a personalized toolkit for you, which you’ll receive by email.
This service provides many key benefits, including reduced wait times.
For example:
- Get help from health information specialists to find available appointments.
- Schedule a mental health consultation, typically in under four weeks.
- Get suggestions for local medical clinics to avoid waiting in the emergency department.
- Benefit from shorter wait times (up to six months) for medical exams, screenings and consultations with specialists.
Personalized support over the phone
Among the many resources available via the Health is Cool 360° platform, we have two phone lines you can call for personalized support.
Health Navigation
Can’t find what you’re looking for on the platform? This free service will help guide your research.
Our Health Information Specialists can help you navigate Canada’s healthcare system. Whether you’re looking to connect with a healthcare professional or need help finding local resources, our specialists will do the research needed and prepare a personalized toolkit for you, which you’ll receive by email.
This service provides many key benefits, including reduced wait times.
For example:
- Get help from health information specialists to find available appointments.
- Schedule a mental health consultation, typically in under four weeks.
- Get suggestions for local medical clinics to avoid waiting in the emergency department.
- Benefit from shorter wait times (up to six months) for medical exams, screenings and consultations with specialists.
Health PACT program
Health PACT is a program that provides free and confidential assistance over the phone to help you manage a health issue you’re concerned about.
With the help of a health coach nurse, you can benefit from five hours1 of support in a collaborative, motivating and judgment-free environment that promotes well-being and personal improvement.
Your health coach will assess your situation and propose realistic goals and personalized solutions to help you manage your symptoms and improve your health. Their skills stem from a recognized medical practice and their compassionate approach.
Coaching includes:
- In-depth analysis and assessment of your needs
- Health education to help you better understand your current condition
- A personalized care plan with individual goal recommendations
- Regular phone or video meetings to motivate and support you
- Email follow-ups in between meetings, with handy reference tools and reading recommendations as needed
- Ongoing support from nursing staff and coordinated care
Benefits of Health is Cool 360°: Clear and quick access to care
A user-friendly online platform to help you understand your situation
Phone services and answers to your questions
A great way to find practical resources you can use to take action
Reduced wait times
Personalized solutions that meet your needs
1. Five hours per health issue per calendar year.
Desjardins Insurance refers to Desjardins Financial Security Life Assurance Company.